Sam Pyzer
Associate Director
ITSM BA
Prague, Czech Republic
Apply by 22 Apr 2026
CHF400 - CHF650 per day
Job Ref.: BH-57070
Job Description
this role is remote from the EU - we can work with people across Europe for this
what we are looking for:
- Someone who can learn processes and governance well, highly adept at handling senior IT stakeholders, with a proven record of delivering in ITSM /CMBD focussed projects, preferably with disperced fuunctional teams
- adept at managing in a fully remote environment/ still able to influence
- can deliver to deadline
- Atlassian
- CMDB
Determine and define business needs and global requirements to develop and continue the growth of an Atlassian ITSM environment with primary focus on the Configuration Management process and CMDB
• lead and drive technical and business requirements gathering and formulation for the implementation team
• A proven track record in ITSM project implementation, ideally with a strong background in delivering strategic ITSM Service management solutions
• Manages and communicates ITSM Projects release schedule
• Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in the ITSM program Jira container
• Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as ITIL
• Assist in defining object schemas, relationships, and data governance in Jira Assets