Jorge Carneiro
Executive Consultant
IT Customer Success Manager
Braga, Portugal
Apply by 11 Feb 2026
€160 per day
Job Ref.: BH-56530
Job Description
- Provide expert deployment and operational guidance
- Act as the primary technical liaison for customers
- Collaborate with Support, Product Management, and other internal teams
- Guide customers through onboarding and best practices
- Monitor adoption and address hurdles to meet committed usage levels
- Drive value-based activities to increase platform adoption and consumption
- Design and execute Mutual Activity Plans tied to customer value and outcomes
- Set and manage project milestones, celebrate wins, and address deviations
- Provide insights from interactions and analytics
- Highlight successes, challenges, and opportunities for growth
- Build strong relationships with technical stakeholders
- Advocate for customer needs
- Conduct training sessions on new features and provide refreshers
- Quantify and report the impact of Csolutions
- Provide regular value metrics to technical decision-makers
- Identify and support expansion opportunities using success stories and ROI
- Stay updated on products and cloud security trends
- Contribute to newsletters and “what’s new” materials
- Provide feedback on customer health signals
- Help evolve engagement strategies based on product signals
What is needed to succeed?
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 5 years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
- Experience working with enterprise clients and managing complex technical relationships.
- Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
- Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
- Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
- Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
- Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
- Ability to analyze customer usage data and product telemetry to identify trends and risks.
- Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
- Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
- Understanding of REST APIs and experience with API-based integrations.
- Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
- Ability to align product capabilities with customer compliance needs.
- Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
- Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
- Provide expert deployment and operational guidance
- Act as the primary technical liaison for customers
- Collaborate with Support, Product Management, and other internal teams
- Guide customers through onboarding and best practices
- Monitor adoption and address hurdles to meet committed usage levels
- Drive value-based activities to increase platform adoption and consumption
- Design and execute Mutual Activity Plans tied to customer value and outcomes
- Set and manage project milestones, celebrate wins, and address deviations
- Provide insights from interactions and analytics
- Highlight successes, challenges, and opportunities for growth
- Build strong relationships with technical stakeholders
- Advocate for customer needs within Checkmarx
- Conduct training sessions on new features and provide refreshers
- Quantify and report the impact of Checkmarx solutions
- Provide regular value metrics to technical decision-makers
- Identify and support expansion opportunities using success stories and ROI
- Stay updated on Checkmarx products and cloud security trends
- Contribute to newsletters and “what’s new” materials
- Provide feedback on customer health signals
- Help evolve engagement strategies based on product signals
What is needed to succeed?
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 5 years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
- Experience working with enterprise clients and managing complex technical relationships.
- Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
- Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
- Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
- Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
- Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
- Ability to analyze customer usage data and product telemetry to identify trends and risks.
- Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
- Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
- Understanding of REST APIs and experience with API-based integrations.
- Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
- Ability to align product capabilities with customer compliance needs.
- Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
- Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.