Tom Parker
Principal Consultant
Service Designer - Public Sector
London, Greater London, South East, England
Apply by 9 Jan 2026
£400 per day
Job Ref.: BH-56309
Job Description
Rate is £400 via Umbrella
Remote with some office visits roughly once a month - London
3 months initially with a view to extending
They are seeking individuals with a Public Sector background who possess the following experience.
- Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback
- Good working knowledge of service design in practice
- Analyse research findings, data, insight gathering, critical thinking and concept generation
- Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies.
- Lead workshops to drive actionable outcomes
- Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services
- Understand as-is service design and identify improvements.
- Create high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
- Provide support and mentor team members